- Customer service hours
- 09:00–18:00 Beijing time (UTC+8)
- Booking and payment
- Book at least 24 hours ahead. Confirm the full quote before making payment in full.
- Cancellation
- Cancel at least 24 hours before the agreed service start for a full refund of the amount paid. For cancellations less than 24 hours before the start, a partial refund depends on vehicle costs already incurred; customer service will confirm the refund amount.
Confirmation and payment
This website prepares and opens message drafts; it does not take payment or instantly confirm bookings. After the team confirms the vehicle, luggage, route, service hours and full quote, pay in full using the confirmed instructions.
Cancellations and changes
Cancel at least 24 hours before the agreed service start for a full refund of the amount paid. For cancellations less than 24 hours before the start, a partial refund depends on vehicle costs already incurred; customer service will confirm the refund amount. Contact customer service to register cancellation and confirm the refund. Discuss changes and refund processing times for your specific booking.
Vehicles and costs
Nominal seating does not guarantee every luggage and child seat combination. The Shanghai reference covers up to eight hours, parking and tolls. Other cities, overtime, late service and special requests need separate quotes.
Content and tools
Comparisons explain service conditions without live traffic, flights, prices, availability, admission or boarding guarantees. Drivers use translation tools; an English-speaking guide is not included by default.
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